Senior or Staff Customer Operations Engineer

Remote - UK
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Employee Reviews
According to Glassdoor (01/2023)
4.0 stars
Latest round: Series D
$247M raised

Khosla, a16z, MSFT, HPE, T. Rowe Price

Best Place to Work
According to BuiltIn
Top 100
Best Fully Remote Midsize Companies 2023
Fully remote
Vacation (US only)
Stipends for

D2iQ is on a mission to provide the best multi-cloud and hybrid-cloud services platform in the industry, built with Kubernetes. We’re looking for highly motivated engineers to join us.

This team is responsible for delivering a world-class global-scale, multi-cloud infrastructure automation platform to some of the most innovative names in tech, cloud, healthcare and financial services.

This position will give you the opportunity to collaborate with the brightest engineering minds in cloud infrastructure and distributed systems, as you design and develop reliable, resilient, and scalable services with Kubernetes.

As an ideal candidate, you would have empathy for your customer and your team, and welcome customer feedback. You would excel with minimal technical supervision, and design and implement solutions independently, while also supporting your team members. You would embrace time constraints, and work with team members to deliver high-quality products and features, with rapid iteration.

Applicants residing in the United Kingdom who do not require visa sponsorship are invited to apply.


  • Advocate the customer’s perspective during product and architecture planning while also thinking outside your role to improve our company and product.

  • Work with customers to triage DKP problems in both cloud-based and on-premise network environments

  • Work directly with Field Operations (Sales, Account Management) to process, defect and feature requests encountered during adoption and retention efforts

  • Research, identify, reproduce, and document bugs in the product

  • Educate customers on best practice materials for all aspects of DKP

  • Take personal areas of expertise and make them your own (when not working directly with the customer, we frequently write knowledge base articles, documentation, and tooling)

  • Track and document customer support issues, guaranteeing they meet documented SLAs

  • Ensure customer feedback reaches the correct teams within D2iQ

  • Gather feedback from other departments, including Sales, Success, Product, and others, to improve the overall customer experience

  • Continuous process improvements: support engineering tools, process, on-call rotations, team structure, team communication and coworking, etc.

Who You Are

  • You love to provide an awesome customer support experience for users

  • You enjoy working with customers to triage problems

  • You are an enthusiastic teammate who can communicate well

  • Eager to learn and help others

  • Empathic toward customers and your team

  • You like to work independently while also supporting your team members

  • You embrace time constraints and enjoy working at a fast pace to deliver high-quality products and features

Experience & Skills 

  • Kubernetes Operations

  • Cloud infrastructure and deployment (Amazon, Azure, Google, etc)

  • Unix/Linux system administration

  • Docker or other containerization technologies

  • Root cause analysis

  • Networking fundamentals (DHCP, DNS, HTTP, TCP, etc)

  • Ticketing systems experience (JIRA, Salesforce, Zendesk, etc)

  • Experience with remote work

Bonus Points

  • CKA Certification

  • Experience with large production deployments

  • Experience with scalable, distributed, and highly available systems

  • Experience in a support engineering role

Our Vision

Intelligent Infrastructure to Unleash Innovation.

Our Mission

Deliver an Intelligent and Secure Cloud Native Platform that Unleashes Innovation.

D2iQ’s Core Values

We are customer-driven

We are driven by the success of our customers and we deliver a top-notch partnership throughout their journeys. We believe if our customer wins, we win.

We are team always

We are dependable and effective in building positive relationships with our peers. We are relentlessly humble and demonstrate a high-level of respect in our interactions.

We are champions of change

We have a hunger to continuously learn and the courage to take intelligent risks. We’re pioneers, innovators, and change-makers to the core.

We are relentless

We raise the bar and execute flawlessly. We’re serious about ownership and effectively balance quality output with efficient speed.

About D2iQ

D2iQ is the leading provider of enterprise-grade cloud platforms that enable organizations to embrace open-source and cloud-native innovations while delivering smarter Day 2 operations. With unmatched experience driving some of the world's largest cloud deployments, D2iQ empowers organizations to better navigate and accelerate cloud-native journeys with enterprise-grade technologies, training, professional services and support. Whether you are deploying your first Kubernetes workload, optimizing your business analytics with Spark or Jupyter, or looking to educate your developers on the benefits of cloud native, D2iQ has the expertise, services, and technology to enable you to succeed. D2iQ is headquartered in San Francisco with additional offices in London and Hamburg, Germany. D2iQ investors include Andreessen Horowitz, Hewlett Packard Enterprise, Khosla Ventures, Koch Disruptive Technologies, Microsoft, and T. Rowe Price Associates, Inc. Find us at


D2iQ provides equal employment opportunity for all applicants and team members and is committed to inclusion and diversity.

D2iQ is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you feel that you don't meet all of the requirements for this role but you meet the minimum criteria, we encourage you to apply. Research suggests that women, BIPOC individuals, and other marginalized people may self-select out of opportunities if they don't meet 100% of the job requirements. We strongly encourage people from historically excluded groups to apply.


When you apply to a job on this site, D2iQ will process your personal data for the purposes of managing D2iQ’s recruitment related activities as well as for organizational planning purposes globally. Consequently, D2iQ may use your personal data in relation to the evaluation and selection including, for example, setting up and conducting interviews and tests, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment processes including the final recruitment.

D2iQ does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, D2iQ has international sites and D2iQ uses resources located throughout the world. D2iQ may from time to time also use third parties to act on D2iQ’s behalf (including third parties who provide support and advice including in relation to recruitment, legal, immigration, financial / audit, health and safety, security and whistleblowing issues).

To the extent necessary in order to administer our recruitment processes and store data, your personal data may be transferred and/or disclosed to any company within D2iQ's group of entities as well as to third parties acting on D2iQ’s behalf, including also transfers to servers and databases outside the country where you provided D2iQ with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and/or within the United States of America.

Further details about the personal information that we collect and process about you, the purposes of the processing, the rights that you have in connection with it and the mechanism we rely on for international transfers are contained in the Recruitment Privacy Notice.

I left Amazon as I was tired of being a "number" and an under-valued employee. D2iQ's refreshing-company culture allows for both individual freedom and growth, while also creating a highly-innovative and fun, team-driven environment!

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Glassdoor highlights

81% Approve of CEO
74% Recommend to a Friend
4.3 compensation
4.3 work/life
According to Glassdoor (01/2023)
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